Shipping & Delivery
We currently only ship around Malaysia. But if you’re staying out of Malaysia and want to try our products, send us an email at email@example.com and we’ll try our best to bring calmelon to you.
*When shipping to a different country, shipping charges may apply and vary. calmelon is not responsible for duties and fees mandated by customs and can not ship out replacement packages. We do not accept returns or exchanges on international orders and shipments.
When you order through our Instagram and Facebook page, upon packing of your order, you will receive a tracking number in your email.
You may track your parcel via the courier partners of your choice when you make your purchase through our official store on Shopee & Lazada.
*When shipping to a different country, shipping charges may change.
PLEASE NOTE: Due to Covid-19, we are experiencing slightly longer than usual delivery time-frames. Our warehouse team are working as quickly as possible to pack and send out your calmelon goodies.
All orders placed on weekdays, before 2pm will be processed on the same day. All orders placed during weekends or public holiday will be processed on the next business day.
If you are using ATM/bank transfer, kindly email us your payment slip and we will process your order accordingly.
Delivery timeline does not include processing time and subject to courier handling processing time. Usually the orders will arrive to you within 2-3 working days, during normal season, or take up to 5 working days during peak season and holiday season.
If you need to expedite your order, please drop us a message through our social media (Facebook & Instagram) or through the Messenger app on the website, together with your order ID for arrangement of self collect. However, please allow 1-2 business days for the order processing to be ready.
Send your order ID, invoice and tracking number within 48 hours from your delivery date with photo evidence to firstname.lastname@example.org for us to rectify this. Reports sent without those information will be rejected.
If your request for claim is sent after 48 hours, it will be automatically rejected.
Once your order has been processed and shipped, you are unable to cancel your order.
Kindly notify us immediately via Facebook or Instagram. However, we may be unable to amend shipping/contact details once it’s been shipped.